Privacy Policy

This Privacy Policy explains how IMS Technology Somaliland ("IMS Technology", "we", "us") collects, uses and protects information when you use our website www.imstechsl.com, our mobile applications, and related services (together, the "Services").

1. Information we collect

• Account information — name, email address and password when you register.
• Service request information — organisation, contact details, project description and any files (RFPs, logos, photos, videos) you upload.
• Communication data — messages you send us and our email replies.
• Technical data — IP address, device type, browser, operating system, app version, and basic usage analytics.

2. How we use information

• To provide, operate and improve the Services.
• To respond to service requests, quotes and support enquiries.
• To send transactional emails (confirmations, status updates, admin alerts).
• To secure the Services and prevent abuse.
• To comply with legal obligations.

3. Legal basis

We process personal data on the basis of your consent, our legitimate interest in operating the Services, and to perform any contract we have with you.

4. Sharing

We do not sell your personal information. We share data only with:

• Infrastructure providers that host our database, storage and email delivery.
• Authentication providers you choose to sign in with (e.g. Google).
• Authorities where required by law.

5. Data storage and security

Data is stored in access-controlled cloud infrastructure. Uploaded files are held in a private bucket and served only through short-lived signed URLs to authorised administrators. Access to production systems is restricted and audit-logged.

6. Retention

We retain personal data for as long as your account is active or as needed to provide the Services and meet legal obligations. You can request deletion at any time.

7. Your rights

You may request access, correction, export or deletion of your personal data, and you may withdraw consent at any time by contacting us.

8. Children

The Services are not directed to children under 13, and we do not knowingly collect their data.

9. Mobile app permissions

Our mobile app may request access to your camera, photo library or files solely so you can attach media to a service request. We do not access this data in the background.

10. Changes

We may update this policy from time to time. Material changes will be announced on this page with a new "Last updated" date.

11. Contact

IMS Technology Somaliland
Hargeisa, Somaliland
Email: info@imstech.com
Phone: +252634405223